Shipping policy

HEYLENS — Shipping Policy

Last updated: November 14, 2026

At HEYLENS, we understand that once you've found the perfect pair of captivating contact lenses, you can't wait to have them in your hands. That's why we've designed our shipping policy to be as swift and efficient as possible. Let's get your order on its way!

Order processing time

We strive to process and ship your order as quickly as possible. Our average order processing time is 1–2 business days.

Once your order has been processed, it cannot be changed or cancelled. So, before you hit that checkout button, make sure you've double-checked all the details. If you need to make a change to your order such as billing or shipping address, email us at hey@heylens.co and we'll do our best to accommodate your request, but this is not guaranteed.

Shipping fees

Singapore: complimentary letterbox delivery; $3 courier (complimentary courier for orders above $50).

Malaysia: complimentary shipping with no minimum spend.

Thailand: $5.90 (complimentary shipping for orders above $100).

Indonesia: $9 (complimentary shipping for orders above $100).

Rest of the world: $10 (complimentary shipping for orders above $100).

Shipping time

Local shipping (Singapore): our standard shipping option ensures that your order will be delivered to your doorstep within 5–7 business days.

International shipping: we ship worldwide. Please note that international shipping may take a bit longer, so please be patient.

*International customers are responsible for any customs duties. For more details on customs duties, please check with your local customs office.

Tracking your order

Once your order is shipped, we'll send you a tracking number via email. You can use this tracking number to keep an eye on your package and know exactly when it will arrive.

Returns and exchanges

All contact lenses are ineligible for returns due to hygienic reasons. If we shipped you the incorrect prescription, we will exchange it at no charge within 7 days of delivery. See our Refund Policy for the full terms.

Need help?

If you have any questions or need assistance with your order, our customer support team is here to help. Email us at hey@heylens.co, or chat with us via the chat button on the bottom right of our website.

Thank you for choosing HEYLENS. We can't wait for you to rock your new pair of captivating contact lenses. Let's get your order on its way!