FAQs

1. How do I choose the right contact lens?

Choosing the right contact lens is essential for comfort and vision correction. We recommend consulting with an eye care professional who can assess your prescription and provide guidance on the best type of contact lens for your needs.

2. Are your contact lenses safe to wear?

Yes, our contact lenses are safe to wear. We prioritize the safety and well-being of our customers, and our lenses are made with high-quality materials that are approved for use in contact lenses. However, it's important to follow proper hygiene practices and care instructions to ensure the continued safety and comfort of your lenses.

3. How long can I wear your contact lenses?

The recommended wear time for our contact lenses are 8 hours for a day. Our monthly lens are approved for extended wear and can be worn continuously and replaced every 30 days. The lenses are designed for daily wear and should be removed and cleaned each night. It's important to follow the instructions of use provided and consult with an eye care professional if you have any questions or concerns.

4. Can I sleep with your contact lenses?

No. It is important to follow the instructions of use provided and consult with an eye care professional. Sleeping in contact lenses increase the risk of complications, so it's important to prioritise the health and safety of your eyes.

5. What should I do if I experience discomfort while wearing your contact lenses?

If you experience discomfort while wearing our contact lenses, we recommend removing them immediately and consulting with an eye care professional. Discomfort can be caused by various factors, such as dryness, improper fit, or an underlying eye condition. It's important to address any discomfort or irritation promptly to prevent further complications.

6. Can I return or exchange contact lenses?

Due to hygienic reasons, contact lenses are ineligible for returns or exchanges. We are unable to accept returns or exchanges on opened or used contact lenses. If you have received the incorrect prescription, please contact us within 7 days of receiving your package, and we will assist you in resolving the issue.

7. What if I receive a defective item?

If you receive a defective item, please contact us within 14 days of receiving your package. Provide us with the LOT number of the defective lenses, a picture that proves your symptoms, and a photo with the defective lens cut in half. We will assist you in returning the defective items and provide a replacement or refund if approved.

8. What if I have irritation in my eyes while wearing contact lenses?

Irritation in your eyes while wearing contact lenses can be caused by various factors, such as contamination, dryness, sensitivity to the lens solution, or a contaminated lens solution. We recommend rinsing your contacts with solution, using eye drops before wearing contacts, and ensuring your contact solution is not contaminated. If you experience severe problems or persistent irritation, please contact us for further assistance.

9. Can I use my insurance to purchase contact lenses?

We do not directly accept insurance for contact lens purchases. However, you may be able to submit a claim to your insurance provider for reimbursement. We recommend contacting your insurance provider directly to inquire about their reimbursement policies for contact lenses.

10. How can I contact customer support?

We're here to assist you! You can reach out to our customer support team by emailing us at hey@heylens.co. Additionally, you can chat with our friendly customer service support team located on the bottom right-hand side of our website. We are committed to helping you and will respond to your inquiry promptly.