Terms and Conditions
Heylens - Online Contact Lens Purchase Terms and Conditions
Last Updated: October 17, 2023
Welcome to Heylens, your trusted source for online contact lens procurement. Before you proceed to place an order, we kindly request your careful attention to the following terms and conditions, which are designed to ensure your safety and satisfaction as a valued customer. Your use of Heylens.com, its services, and any related platforms constitutes your acceptance of these terms.
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Prescription Requirement:
a. Medical Device Status: Contact lenses are recognized as medical devices by the regulatory authorities in Singapore. As such, customers are bound by legal and ethical obligations to adhere to proper usage guidelines and regulations. Your ocular health is of paramount importance to us, and ensuring it is a priority.
b. Mandatory Eye Examination: If you do not possess an up-to-date prescription or are a first-time wearer of contact lenses, Heylens insists upon a comprehensive eye examination. The examination will be conducted by a qualified optometrist to assess your ocular health and determine the correct prescription for your contact lenses.
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Free Consultation:
a. Inquiries and Clarifications: Heylens recognizes the importance of addressing customer queries and concerns. If you have any questions or require further information regarding our products or the prescription process, please do not hesitate to contact us. Our dedicated customer service team is readily available to assist you.
b. Partner Optometrist Consultation: In the event that you require a comprehensive eye examination, Heylens will happily direct you to our partner optometrist for a free consultation. Our trusted optometry partners are committed to upholding the highest standards of care, ensuring your ocular health and safety.
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Customer Responsibility:
a. Accuracy of Information: It is the responsibility of the customer to provide accurate and up-to-date personal and prescription information. Any inaccuracies may result in the delay or cancellation of your order.
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Privacy and Data Security:
a. Confidentiality: Heylens values your privacy and the security of your personal information. Please refer to our Privacy Policy for details on how we handle and protect your data.
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Modification of Terms:
a. Updates and Amendments: Heylens reserves the right to modify these terms and conditions at any time. Changes will be effective upon publication on our website. It is the customer's responsibility to review these terms periodically for updates.
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Termination of Service:
a. Discretionary Suspension: Heylens reserves the right to suspend or terminate services to any customer found in violation of these terms and conditions or engaged in any misuse of our platform.
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Governing Law:
a. Jurisdiction: These terms and conditions are governed by the laws of Singapore. In case of any disputes or legal matters, the courts of Singapore shall have exclusive jurisdiction.
By proceeding with your order on Heylens.com, you acknowledge and agree to abide by these terms and conditions. We are dedicated to ensuring your eye health and providing you with a seamless and secure shopping experience. If you have any questions or concerns, please do not hesitate to contact us.
Thank you for choosing Heylens as your trusted source for contact lenses. Your well-being is our priority.
Heylens