Shipping Policy
At Heylens, we understand that once you've found the perfect pair of captivating contact lenses, you can't wait to have them in your hands. That's why we've designed our shipping policy to be as swift and efficient as possible. Let's get your order on its way!
Order Processing Time:
Hey, we know the excitement of receiving new lenses, Heylens team strive to process and ship your order as quickly as possible. Our average order processing time is 1-2 business days. Shipping time varies according to your location. For local (Singapore) orders, items will reach you within a week. In any case, we'll have your lenses on their way to you in no time!
We just wanted to give you a heads up that once your order has been processed, it cannot be changed or cancelled. So, before you hit that checkout button, make sure you've double-checked all the details. If you're thinking about swapping out an item or two, we've got a whole page dedicated to Returns & Exchanges. Should you need to make a change to your order such as billing or shipping address, we're here to help! Just shoot us an email at hey@heylens.co and we'll do our best to accommodate your request but not guaranteed.
Shipping Fees:
We have some free shipping promotions going on for orders, keep a look out for them! Here's the deal with shipping fees:
- Singapore : $3 (complimentary shipping fees for orders above $50)
- Malaysia : Complimentary shipping fees with no minimum spend
- Rest of the world : $10 (complimentary shipping fees for orders above $100)
Shipping Time:
We offer a range of shipping options to suit your needs:
- Local Shipping: Our standard shipping option ensures that your order will be delivered to your doorstep within 5-7 business days.
- International Shipping: We ship worldwide! Whether you're in New York or New Delhi, we'll make sure your lenses reach you no matter where you are. Please note that international shipping may take a bit longer, so hey, be patient!
*International customers are responsible for any custom duties. For more details on custom duties, please check with your local custom office.
Tracking Your Order:
We want you to stay in the loop every step of the way. Once your order is shipped, we'll send you a tracking number via email. Hey, you can use this tracking number to keep an eye on your package and know exactly when it will arrive.
Hey, Need Help?
If you have any questions or need assistance with your order, our friendly customer support team is here to help. Just shoot us an email at hey@heylens.co, and we'll get back to you in a jiffy. Additionally, you can chat with our friendly customer service support team located on the bottom right-hand side of our website. We're always here to lend a helping hand!
Thank you for choosing Heylens. We can't wait for you to rock your new pair of captivating contact lenses. Let's get your order on its way!